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Re: Fuse's heirloom Collection Event update broke Nintendo Switch

Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? Benji
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Issue is present in all menus and during gameplay in all modes
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Attempting to play Apex as normal [general gameplay, menus etc.]
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 19/09/23
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Since the new update Apex has been extremely visually blurry and pixelated, issue is present in menus, firing range, regular gameplay, loading screens, etc. Affects all gameplay extremely and is headache inducing
What should be happening instead? Since the new update Apex has been extremely visually blurry and pixelated, issue is present in menus, firing range, regular gameplay, loading screens, etc. Affects all gameplay extremely and is headache inducing
Steps: How can we find the bug ourselves? Load / play Apex on Nintendo Switch ‌

New update makes Apex unplayable on Switch, everything is very blurry and pixelated, makes the game entirely unplayable and visually disorienting

4 Replies

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Under investigation. Accepting as solution for visibility purposes only.

    Hey everyone,

    Thanks for the reports about the performance on Switch since the update.

    This has been passed along for further investigation and we'll update the thread with any new info as we get it.

    Edit: We should be seeing a hotfix to address this shortly, thanks for the continued patience all!

  • Mako, any updates? It's almost been a week. Not to rush you but it's really affecting my games.

  • XTINC7T's avatar
    XTINC7T
    2 years ago

    They more focus on fixing minor issues than a major issue what a joke

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