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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Missing dive trails

Hey all,


Dive trails are supposed to only last a season. When you earn one at the end of a season you'll be able to use it throughout the new season. Once the next season starts after that, the trail will go away and will be replaced with whichever trail you earned for that season. 


That said, there was an issue that was causing them to stick around longer than they were supposed to. This issue was fixed in today's patch, so you might no longer see some of those dive trails that were supposed to have expired. 

If you're missing other season 10 rewards we are aware and working on getting that sorted out ASAP. 

23 Replies

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  • I had my season 7-10 masters trails for 2 matches today after the update and then poof. Like cmon. Yall release an update. Game feels clunky, laggy etc... 

  • boyfromdownunda's avatar
    boyfromdownunda
    Seasoned Novice
    4 years ago
    @EA_Kent This is so not fair for people who only just got a trail. You are going to get alot of people mad,and no longer play ranked anymore if the trails suddenly are going away. Myself included. I'm never playing ranked again unless you regret this and let us keep our trails. I hit Masters this season so I'll have one for next season but never playing ranked unless you fix this
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, this is working as intended, there's been a bug for a while ago that let keep folks keep old trails, but this has been addressed now. 

    You can find info on this in the previous patch notes

    Note: We fixed an issue where expired skydrive trails remained accessible for longer than they should have. These trails will now expire on the intended seasonal cadence, as mentioned originally in the Ranked Series 3 post (trails from Series 1 & 2 are still grandfathered in).

  • naMnePc's avatar
    naMnePc
    4 years ago

    Pure scam indeed. Not announced at all. Opened also all the packs, got stuff that is supposed to be released apparently later, they removed the content together with the trails and we didn't get compensation for the opened boxes!  Written to the EA support , im not getting any info at all. 20 emails later they are still "investigating" and asking questions like: " So the update was on the 7th? Can you confirm the update is on the 7th and you installed it?" 
    Like jezus, we're not dumb, treat us better. 
    I cancelled my play pro membership and im not buying anything anymore from EA. Too bad its 3k euro later. Scammers

  • Unacceptable. 

    We've had multi season dive trails for every season since season 1.

    Regardless of any announcemets 8 or 9 seasons ago it was not implemented as it should have been, and the user experience has been if you earn it you keep it. 

    This is absolutely despicable to do to consumers 2 weeks before christmas no less. All the effort and time that go into earning a trail, it should absolutely be permanent. 

    Add to the fact the reason for making them seasonal rewards because server issues hasn't even been a thing. Respawn EA and Apex team need to remedy this immedately. 

    I've lost any motive to play and enjoy myself in the game at this point very disheartening the way you treat your players and supporters. 

    Poor quality coding or bug management on your side is no reason to punish your user base 2 years after the fact. This needs to be fixed ASAP. players that weren't around 2 years ago don't even know about old announcements, your just * on their experience for whar reason.

    Screw Apex Legends.

  • This is trash, and saying awhile ago to as if it hasn't been 2 years of something completely different is irresponsible. 

    This needs to be intended to be permanent for everyone, in perpetuity . You Earn It, You Keep it. PERIOD!

  • Fiberoptiks's avatar
    Fiberoptiks
    Rising Rookie
    4 years ago

    This is complete * if you pardon my French. One of the sole cosmetics the player can earn that isn't some contorted FOMO limited time event or a battle pass, literally nobody was asking for this change and literally nobody wanted it. These trails were earned by players, not bought or grinded for. They were earned by being good, regardless if that was in season 4 or 7, it shouldn't matter. God forbid someone earns their ideal trail and dips from Ranked, the cesspool that it is. The paradigm switch from ranked in Diamond+ to regular trios is palpable, in both time and effort put into the match, and saying we should collectively just hit masters casually every split is absurd. Any kind of seniority of playtime that was communicated through the trails is also gone. I seriously cannot fathom how this was fixed over the 190fps stuttering or even basic problems, like the terrible tiling textures on Worlds Edge.

    Through this decision you've taken ranked in a similar direction that Overwatch took which was heavily criticized by it's Lead Developer, Jeff Kaplan. Jeff once stated that the worst idea that they implemented for ranked was rewards, because an influx of players disinterested with ranked but wanted the rewards flooded the playlist, creating lesser matches. People began to play it simply for sprays, or the ever illusive golden weapon skin. These rewards changed the landscape of ranked, and they soon realized that it was too late to change their mind after implementing such an idea. After Season 9, it was stated that nearly half of all matches played that season were in ranked so start acting like you care about the mode and aren't just looking to pump the player retention juice artificially one more time. 

    It's laughable how the notion of player expression through the use of skins is often heralded at the forefront of all live service games, skins that players should unlock, use and customize their experience with. However, this design philosophy hasn't been translated over to the single piece of customization that is earned through skill, not 140$ spent for a virtual knife.

  • If the issue is "fixed" then why do many players still have a Season 9 Diamond Dive Trail (PC) and mine and (some) of my clubmates were taken away? Why the inconsistency?

  • Complete *, worked * off to earn pred trail and you take it away, looking for another game now....

  • That is the most brain dead thing you could do.  Making  dive trails last only for that season? Bruh not everyone wants to grind to diamond or higher every season just to keep a trail that they EARNED. 

  • why my drive trails s8 n s 9 gone..
    but my friend still got his drive trails s8 n s9..

    can u help me..really appreciated

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Kinglijah21 


    The only old trails that are permanent are from seasons 1 and 2 since those were around before the trails became temporary in season 3. So if you earned a trail in the first two seasons you would still have it, but otherwise you would only keep the trail for the following season. 

  • The thing is, I lost my dive trails aswell, and I think it's unfair couse all my friends still have those. Lots of players have season 8/9 trails in matches. So its not democratism.... disgusting. Take divetrails from everybody or nobody.....

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Foxy2029 

    That shouldn't be happening. Do you have any examples you can share? Any screenshots or video clips? 

  • Txzdl's avatar
    Txzdl
    4 years ago

    We ask for dive trails to be permanent how is this fair if ogs get to keep theirs and we don’t just cause we joined after them???? Yo please change it into beg I need my diamond dive trails

  • This is * stupid I’m deleting this game all of my grinding is not worth anything now

  • Does this also apply to the level 500 trail? Because I see everyone here saying that they lost their "season 9" and "season 10" trail, but not a single person talking about their level 500 trail, and I very much lost that. I am level 500 and no longer have the 500 trail.

  • End of season 12 I hit diamond and finished in diamond, earned the “diamond badge” but dive trail was never received. Not sure if I missed something or not.

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