Re: Rank resetting to Rookie / Users gaining 0 RP

Hey @PouchesDUDE,

Thanks for the post! This is indeed an issue we're aware of and are investigating.

I would keep an eye on the bug report threads here or the Twitter page for any updates as we get them, thanks!

I was silver 2 for new season from plat 4. Won a match at gold 3 to gold 2 and came back to lobby rookie. 

I have been actively playing the new apex season and trying to make my way up in ranked, but for some reason I'm always getting sent back to rookie. I have reached bronze 2 twice and bronze 1 once today and got sent back to rookie 4 every time. This is really taking away the fun because I wanted to reach diamond this season, but I can't even leave bronze. I have played 53 games and won 6 times and killed 84 other players, so there is no way that this is normal because my ranked stats still exist, so I would also like my points back. I will put a picture down below as proof for what I'm claiming. I hope this gets fixed 

Hey @ttvfortexe,

This is something the team is looking into.

Currently no ETA has been given, so we'll have to hang on tight for a fix.

More information will most likely be posted in this thread: https://answers.ea.com/t5/Bug-Reports/Users-receiving-wrong-rank-after-season-reset-Rank-resetting-to/m-p/12304493/highlight/true#M94189

EDIT: Ahhhh please, we need merge indicators.

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@EA_Mako wrote:

Hey @PouchesDUDE,

Thanks for the post! This is indeed an issue we're aware of and are investigating.

I would keep an eye on the bug report threads here or the Twitter page for any updates as we get them, thanks!

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I got Diamond last season hit gold 1 and got demoted to rookie, I grind again and got demoted again 

I was plat 4 and in between matches I lost points all the way to rookie 1. I’ve played hours and hours grinding for masters and predator spent lots of money on this game can someone please help?

I was gold 2 after the game threw me into rookie 4 more day I ssa got to Silver 4 and after the game I was again rookie 4

Are we gonna be reimbursed for the ranked games won in the mean time?

I was bronze 2 and now rookie 4..

I have now been grinding this game for 3 days straight. I have always been high plat/ low diamond  and thought I would be ranked accordingly but since I took a season break it ranked me in rookie 4. I didn't mind because I could get back into the game slowly. The rookie rank right now is the biggest cesspool of everybody from rookie to masters I have ever seen. Never have I played a game where the differential of people playing against each other was so high. The squads that are queueing in this rank are playing easily for masters play. 

I myself have now gotten glitched back to rookie for 3 times. My Ranked journey is as follows. 

START: Rookie 4 ------> Bronze 3

GLITCH: Bronze 3 ------> Rookie 4

GRIND: Rookie 4 ------> Bronze 1

GLITCH: Bronze 1 ------> Rookie 4

GRIND: Rookie 4 ------> Gold 1

GLITCH Gold 1 ------> Rookie 4

This is something that is so stupid it is laughable. I have finally found a season where me and my friends can play together, but now they are gold and I am rookie 4 for the third time in a row. This is some of the worst season gameplay I have ever been a part of, whether it is the servers being down for ranked play for 2 hours at a time with no warning, the nemesis being broken and ruining the TDM game mode, or this new glitch. Sorry Respawn/ EA, this is unacceptable. 

Same

I was gold 4 won a game went back to lobby I was rookie 4

Fix this Pls now im Rookie 4 too why do i even play ?

The Matchmakíng is so bad that im even sweating in Silver Games and now because of a bug im Rookie 4 again Thanks Alot.

I'm on Ps4. I was playing in gold and then I go back to the lobby and I'm at rookie 4. DO we get our ranks back after fix or what will happen.

That what i wanna know as well 

This is something that will be known once they've resolved the issue, as the nature of this bug can decide whether or not the previous ranks can be retrieved.

@PouchesDUDE @Drift_Kid218 @MuhiburNahid7887 @LostFave 

here is update regarding the issue, hope this helps you out. 

Didn’t derank on this but this started it all. Like all I wanna know is if I rerank up will it be added to my old rank?