Re: Rank resetting to Rookie / Users gaining 0 RP

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Grimmsdeath
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Returning from lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading in
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 20
When did this happen? (dd.mm.yy hh:mm) 02/16/23
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Returning to lobby rank reset
What should be happening instead? Being in my rank
Steps: How can we find the bug ourselves? Idk

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Playing season 16 rank I’m in gold same with my teammates, returning to lobby and my rank was reset to rookie when I’m in gold both teammates still in gold

Product: Apex Legends
Platform:PC
Please specify your platform model. Steam
What is your gamertag/PSN ID/EA Account name? twitch_itz_jay88
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Returning from lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading in
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 20
When did this happen? (dd.mm.yy hh:mm) 14/2/2023 and 16/2/2023
How often does the bug occur? twice this has bhappend both time i was streaming when the reank fully reset
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Returning to lobby rank reset
What should be happening instead? Being in my rank
Steps: How can we find the bug ourselves? Not known

Season 15 Rank split 2 i was gold 3

Season 16 Rank Bronze 1 (played 3games with + RP) rank reset to rookie 4 happend upon release of season 16

Reginded back to silver 3 15/2/23 played today 16/2/23 played a few games on stream set back to rookie 4 now reginded to bronze 4 again today. 

Both Full reset happend on my stream.