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Mazzanic's avatar
2 years ago

Resolution Not Optimzed for 1440p - random pixel

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 3080ti
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Mazzanic
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Horizon
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. All
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. loading up, dead and doing nothing
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 25
When did this happen? (dd.mm.yy hh:mm) 02/13/2024
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game has not been resolution optimized for 1440p OLED. This happens to me and another partner that has the same monitor. (new alienware 1440p 360hz). When I load the game, no dead pixels anywhere nor do I see it on any other game nor desktop. I Enter the lobby and at the middle/bottom left of my screen, there 's a non-optimized resolution for a pixel. see attached. Then, when I fly in, the same little tiny pixy is not optimized. Finally, when I die and have the black bar at the bottom where it shows "report, etc." the pixel again is illuminated another color. This update must've not been optimized for 1440p OLED at such a high refresh.
What should be happening instead? the menu and death screen should be fully colored
Steps: How can we find the bug ourselves? optimize the game

The game has not been resolution optimized for 1440p OLED. This happens to me and another partner that has the same monitor. (new alienware 1440p 360hz). When I load the game, no dead pixels anywhere nor do I see it on any other game nor desktop. I Enter the lobby and at the middle/bottom left of my screen, there 's a non-optimized resolution for a pixel. see attached. Then, when I fly in, the same little tiny pixy is not optimized. Finally, when I die and have the black bar at the bottom where it shows "report, etc." the pixel again is illuminated another color. This update must've not been optimized for 1440p OLED at such a high refresh.  Please see each screenshot as you can tell there are NO dead pixels in my brand new monitor.  the game just chooses to forget those pixels on those specific screens

[Title edit for searchability - EA_Barry]

7 Replies

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  • Unsure if this is a technical issue on my side or some sort of bug as I've looked at other people's in-game screenshots and can't seem to see a similar thing occur.

    It's a minor visual bug but it did give me pause to investigate that my hardware was not malfunctioning.

    Also I have not noticed this issue in any previous seasons/patches.

    On most of the lobby screens (Play, Event, Seasonal, etc) as well as all in-game scenes, there is precisely one pixel on the very bottom of my screen which is a pale green/blue.

    At first I feared a dead pixel on my monitor, however it kept disappearing and re-appearing whenever the game was loading or transitioning. Plus it turns out I could capture it in a screenshot.

    The pixel in question never moves but it's colour does shift very slightly (+/-20% brightness, post-capture).

    Disabling overlays (Steam, GeForce) has no effect.

    Changing graphical settings seemingly has no effect.

    Lowering my resolution simply moves the offending pixel to the right.

    The pixel does not appear on certain screens: Store, Settings page or whenever an "overlay" is present, such as when selecting a game mode or a Quit confirmation.

    No other games seem to create this issue, nor does it show up on desktop.

    My only other guess is there may be some HDR/shader weirdness at play but it doesn't make sense for that to only show up as a single pixel in a single game.

    I've attached screenshots of the lobby and in-game with zoom-ins to show said pixel (JPEG compression may have crunched it slightly) as well as a DxDiag for good measure. 

    (I also do not know why my forum name is just a string of nonsense)

  • Product: Apex Legends
    Platform:Xbox Series X
    Please specify your platform model. Microsoft Xbox Series X
    What is your gamertag/PSN ID/EA Account name? ffff0
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)?
    Which Legends were your squad mates using (if applicable)?
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. unrelated to location
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. unrelarted to actions
    Did your squad mates also experience the issue? I don't know
    How many matches had you played in a row before the issue occurred? 0
    When did this happen? (dd.mm.yy hh:mm)
    How often does the bug occur? Every time (100%)
    How severe is your issue? Little to no impact to gameplay
    What happens when the bug occurs? At the bottom of the screen there are four glowing prixels (coordinates 1246-1249x2160).
    What should be happening instead? No visual artefacts
    Steps: How can we find the bug ourselves? I'm playing on Xbox Series X, 4K@60fps HDR.

    Glowing pixels at the bootom of the screen are present constantly, except certain screens. They are not super distracting, but definitely noticeable if you play in the dark room close to the display (I'm using PC moniitor). Here's a collection of screenshots with and without the issue: https://drive.google.com/drive/folders/1BX8GK5fKUAgN138fr8PfqJkvZKrt6vWc?usp=sharing


    The issue appeared with the rollout of Season 20.

  • EspartanFX's avatar
    EspartanFX
    2 years ago

    Agreed and dosnt happen en 1080p, i have a 2k monitor or QHD and only happens in 2k, i dont have 4k screen so i cannot say if it happens on 4k

  • same thing happens to me, almost gave a heart attack. I also have the same resolution 1440p IPS monitor but I play at 2304x1296 borderless window

  • Refresh rate doesn't matter. Happens to me with 3440x1440 @ 165fps oled as well. Same with my friends 2560x1440 @ 144fps ips.

  • Finally is SOLVED with the update from yesterday march 6 i can confirm there is no longer there, it was driving me crazy

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