Forum Discussion

Jungle-Beard's avatar
7 years ago

Unable to record Voice chat in Game on PS4

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Jungle-Beard
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Governessbunneyh , dykguzinyah
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Anywhere voice chat loads
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? several
When did this happen? (dd.mm.yy hh:mm) 26/2/2019 19:30 Est
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The voice chat in game does not get recorded on the PS4. Thus resulting in some players abusing. Such as the two squad mate's listed above.
What should be happening instead? All audio, including voice chat in game should be recorded.
Steps: How can we find the bug ourselves? 1) Play the game 2) Use the Share button to record a video clip 3) Go into your library, and notice the video has no in game voice audio recorded.

The offenses of my squad members will be reported in a ticket as to not name and shame.  However this issue in general is getting out of hand.  Players are getting away with Racist, Homophobic, Insulting, etc.... With no valid way to record and report using the PS4.  

These players are laughing about it.  EA should follow behind Bethesda and permanently hardware ban such people.  I'm sure most people have seen the "Bethesda bans Fallout 76 players for life after shocking in-game homophobic attack" adds.  Well it worked, and it curbed the behavior of the community.  

3 Replies

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  • Another game this morning where "Player Name Here"  was at it again.   I've been submitting tickets, however the response time is brutally long, and these players are out of control.   It's to the point where I've had to turn off everything voice chat related to even let my children play.  

    If we cannot record their behavior, we're stuck waiting on support to do something, if anything. 

  • Jungle-Beard's avatar
    Jungle-Beard
    7 years ago

    Support has been able to do absolutely nothing without any video evidence....  EA is giving a platform for people to be extremely abusive, and does nothing about it.  Racist Homophobes 1, the Community 0.....

    I know it's EA, the killer of AAA titles, but this is a new low. 

    Allowing Racists to get away with verbally abusing your player base, and than doing nothing about it when it gets reported....   EA logic at it's finest.

    You can't even call them out on the forums because EA protects Cheaters and Racists on here as well...

    Another game title that will be wrecked by EA logic...

  • Bowi_QC's avatar
    Bowi_QC
    7 years ago

    I do want to support that. We should be able to record VoIP when it comes from EA’s servers. Party Chat on PSN’s servers is something else, but being able to have recordings from VoIP with  strangers who are anti-Semitic, bullies or simply hateful, and who have troubles socializing respectfully would be great!

    For an organization like EA to act and improve player interactions, it must first gather data about the situation, whether using machine learning or report submitting.

    Suspensions and bans are only one portion of the solution, but we need more proactive methods that don't involve punishment. Gathering data is the beginning.

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