Unfair Ranked Penality & Unable to Reconnect
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA A...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @Menheon
It's possible this is related to a connection issue. We should go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Also, do you use a wired or wireless connection? Thanks!
Hi @EA_Aljo, I did have a connection issue with my router, as stated I lost connection to my router for about 10 seconds, which got me disconnected from the match. But should this really resolve in me getting ranked penalty for "leaving the game" or not being able to reconnect to the ongoing match? Btw I'm using a wired connection.
- EA_Aljo
It's possible not being able to reconnect is part of a bigger connection issue you're having. We would need to go through some troubleshooting to try to find out if that's the case. There's nothing that can be done about the penalty you've received though. We're not able to remove those.
