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Menheon's avatar
Menheon
5 years ago

Unfair Ranked Penality & Unable to Reconnect

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus Enter RAM memory size in GB 8 What is your gamertag/PSN ID/EA A...
Menheon's avatar
Menheon
5 years ago
Hi @EA_Aljo, I did have a connection issue with my router, as stated I lost connection to my router for about 10 seconds, which got me disconnected from the match. But should this really resolve in me getting ranked penalty for "leaving the game" or not being able to reconnect to the ongoing match? Btw I'm using a wired connection.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Menheon 

It's possible not being able to reconnect is part of a bigger connection issue you're having. We would need to go through some troubleshooting to try to find out if that's the case. There's nothing that can be done about the penalty you've received though. We're not able to remove those.

  • Menheon's avatar
    Menheon
    5 years ago
    @EA_Aljo I tried doing the steps you mentioned before, whilst I was mid game, after the 2 minutes i started up my pc, modem and router, but I was still unable to reconnect to the game
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Menheon 

      Are you still unable to connect?

      • Menheon's avatar
        Menheon
        5 years ago
        @EA_Aljo I think the match has concluded now, but after restarting everything I opened Apex, and I wasn't able to reconnect, nor did I receive penalty.

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