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iiNiXx-_'s avatar
5 years ago
Solved

Visual bug pink shine everywhere

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD RX 5500XT
Enter RAM memory size in GB 16GB RAM
What is your gamertag/PSN ID/EA Account name? Nix
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby and in everywhere in every map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Just tutorial
When did this happen? (dd.mm.yy hh:mm) 05/05/2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Every time I move my mouse everything start to shine pink
What should be happening instead? Nothing
Steps: How can we find the bug ourselves? I don't know

Yesterday I installed Apex from Steam. I did the tutorial and everything went ok as expected. I closed the game and a few hours later I opened again to play and this bug happened. I don't know what to do. I verified the integrity of the files (no error). I already uninstalled and installed again and the same happens.

  • I had the same thing.

    Try turning off Radeon Boost in Radeon settings

    it worked for me

8 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @iiNiXx-_

    I've seen a few similar reports of this, also on AMD video cards. I'm wondering if it might be a driver issue. Can you try rolling back to an earlier driver to test and see if that makes any difference? 

    /Kent

  • I had the same thing.

    Try turning off Radeon Boost in Radeon settings

    it worked for me

  • @EA_Kent I actually was in an earlier driver and I updated to see if drivers were the problem and its the same
  • @iiNiXx-_ i've noticed that the shiny pink colors appears only when you move your mouse , but it's really strange cuz yesterday i've played a few games and that bug didn't appeared at all.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @HsDxDBobo


    Were you able to try any of the suggestions that were shared in this thread? Are you still seeing the same visual issues afterward? 

    /Kent

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