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MuYuSaMa's avatar
MuYuSaMa
4 years ago

A server problem resulted in a misexchange of Heirloom

A server problem resulted in a misexchange of Heirloom， Actually，I dont have the legend Crypto,and my account.Inexplicably, the account used  my heirloom fragment. The server is preventing me from ...
gameplay discussion
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hey @MuYuSaMa Thanks for letting us know what you're experiencing in Apex Legends, I am currently unaware of a known issue with the in-game store swapping out heirloom purchases. Would you possible have a clip of this happening?

MuYuSaMa's avatar
MuYuSaMa
4 years ago

To be precise, when I was redeeming wraiths heirlooms, I assured myself that the process was correct, but the screen stayed on the screen and then said that the server was down and reconnecting was already the wrong heirloom