Re: How to get help with Apex Legends account bans and suspensions
I doubt this will help at all but it's my last attempt at looking for help or hoping for anything better.
About 3 years ago I got banned from Apex Legends on a random night of playing with friends. I don't cheat, if I did I wouldn't have been getting carried by my friends every game. So when I suddenly couldn't queue with them anymore I appealed my ban and waited.
The response I got was basically "nope our system indicates you cheated so you're banned". I was confused so I re-appealed and asked for clarification and if they would check again. I was then told "You are banned, we don't have to tell you why, stop asking". And like that 700 hours went to nothing.
My friends and I stopped playing after that. Recently we are all out of college and wanted to catch up, we wanted to play some apex like we used to so rather than trying to make an alt account I appealed my ban again, explaining that I never got clarification, that I really just wanted to play the game, and that if there was something I was doing to cause the ban I just wanted to know because I wasn't going to play any other EA games at this rate if I could just lose all the time and money over nothing.
I got the same response, "well we looked at the last 2 appeals and our system and they say you cheated so stay banned", still no explanation, no logic, just a game I enjoyed becoming a sour memory. I doubt this post will help in any way, but on the infinitely small chance someone with any authority sees it this is all I ask.
Change how you handle support. I loved this game and did nothing but sing it's praises, but now any time someone mentions it all I do is warn them not to get too attached and certainly don't spend any money they aren't comfortable wasting because at random they could just get shut out and told to stop asking about it. I would have loved to play this game again but now I have given up on this game and this company. I recommend most of you to consider the value of your time and money before giving it over to people who will disregard their consumers so easily.
