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Jayhawk2024's avatar
Jayhawk2024
Not applicable
5 years ago
Solved

Banned for no reason

I come home from work to play some Apex. I log in, queue up for Arena, and get kicked with the message that I have been banned. I think it's a glitch and restart my game and it is still saying I am ...
gameplay discussion
  • E9ine_AC's avatar
    E9ine_AC
    5 years ago

    @Jayhawk2024Hey there, It is up to the user to set up proper security for the account. 2 step would of avoided this as it sends a text or email asking is this you trying to log in. I highly suggest doing this and other security measures they offer and for all games in general. So without that being enabled you will not be notified someone has accessed the account.

Jayhawk2024's avatar
Jayhawk2024
Not applicable
5 years ago
@Irres169 It said "Cheating"

I was not cheating.

I just looked back at my Club Log and I see I placed first twice in something in Chinese

When those games happened I was not even home.
I guess my account was hacked and I never got a notification that someone had logged into my account.
https://gyazo.com/3cb8ad515b891aa89f07fd48b66af78e
Jayhawk2024's avatar
Jayhawk2024
Not applicable
5 years ago

There is evidence beyond reasonable doubt that my account was hacked (yes I sent in a form with all that evidence)

(In my club log I have wins in Chinese lettering, at a time I wasn't even home.

I can also prove I wasn't home by Life360 logs proving at the time I got two wins in Chinese servers I wasn't even home.)

But I am not here to talk about being unbanned...

I am here to ask if it is even possible to be unbanned from my account being hacked?

I made this EA account a very long time ago with a very weak password and I don't even think that 2FA was even a thing, or I wasn't even old enough to know how to use that.

I have taken the necessary precautions to secure my account. Change password, and enabled 2FA.

The reason I am asking this because this same thing happened to my overwatch account 5 years ago and they saw it was some Chinese guy and could tell I wasn't Chinese and gave me my account back.

TLDR

So I was just wondering if it possible to be unbanned from an account hack?

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