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Taart66's avatar
Taart66
Rising Newcomer
1 month ago
Solved

Didn’t get it all my items from merging my PlayStation and pc accounts

Who can I email about not getting all of my items when I merge my PlayStation five and my PC account I didn’t get all of my badges, the hard ones to be exact in a lot of my finishers and a couple of skins

  • Hey Taart66​,

    Cross Progression has been active for quite some time now, so there's not a manual merge process or function available I'm afraid.

    When you say you merged accounts, do you mean you unlinked your PS5 account and linked it to a different EA account? 

    You can see more details of how Cross Progression works here, or the launch article here. Stats were not merged, which means there is also a small amount of content tied to stats, such as certain badges, for which access to these badges through the primary account may be unavailable.

    There is not a way to manually add anything else from this, but if the content has disappeared after a recent unlink, you can re-link the original accounts to try restoring access. Unfortunately there is not a way to merge content across separate accounts.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Taart66​,

    Cross Progression has been active for quite some time now, so there's not a manual merge process or function available I'm afraid.

    When you say you merged accounts, do you mean you unlinked your PS5 account and linked it to a different EA account? 

    You can see more details of how Cross Progression works here, or the launch article here. Stats were not merged, which means there is also a small amount of content tied to stats, such as certain badges, for which access to these badges through the primary account may be unavailable.

    There is not a way to manually add anything else from this, but if the content has disappeared after a recent unlink, you can re-link the original accounts to try restoring access. Unfortunately there is not a way to merge content across separate accounts.

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