Every time I start my first match of the day, I get disconnected!! I press Y to join a match, then it get stuck on the loading screen for 5 mins. I have to exit the game and restart it. By the time I go back to the game, Either I'm dead or my teammates recovered my tag. It's really annoying because players will report me as 'AFK'. APEX CAN YOU FIX THIS ISSUE!!! Sincerely Apex Player,Thank you.

Hi there, @GGGamer511. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Disconnecting from the game on XBOX....APEX LEGENDS

11 Replies

EA_Aljo
Community Manager
6 years ago
Hi there, @GGGamer511.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
GGGamer511
6 years ago
That seems to fix the problem.
Thank you.
EA_Aljo
Community Manager
6 years ago
@GGGamer511

Great! If you have any other issues, please reach out to us again. Have fun and stay safe 🙂
DocWade82
6 years ago
I have this same issue except my game disconnects randomly it's not just the first game of the day and it happens 3-5 times a day. This issue started when the armed and dangerous evolved ltm dropped and has continued since. I have noticed it happen to random teammates too. It was an annoyance at first but now it's a major issue because it has started happening in my ranked games.
EA_Aljo
Community Manager
6 years ago
Hello, @DocWade82.

Are you playing on a wired or wireless connection?
DocWade82
6 years ago
No, my connection is wired. I also recorded this a few times on my xbox I just haven't gotten it uploaded to my Twitter account yet but I will get them uploaded today.
EA_Aljo
Community Manager
6 years ago
@DocWade82

Did you already perform the power cycling steps I mentioned previously? If so, let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens.
DocWade82
6 years ago
I have done the power cycling already but haven't been able to jump into a game yet. Hopefully it does fix the problem.
EA_Aljo
Community Manager
6 years ago
@DocWade82

Sounds good. Let me know how it goes. Thanks!
DocWade82
6 years ago
I haven't had any disconnects since the power cycling. I am 6 games in.