Permanently banned after using racial slur jokingly

I was permanently banned after spending ~$500 on apex coins and ~1400 hours in this game for using a racial slur - the N word. I understand what I did was inappropriate and I had 2 previous suspensions on the account after some toxic player provoked me but blocking your entire EA account so you can't play any other EA games on it is just too harsh. I can create a new EA account and play on a new account but my skins and everything I've gained is lost. Is it really fair in your opinion? Meanwhile cheaters are rage hacking and reaching top 100 in ranked and nobody is doing anything that quickly with it.

I'm very disappointed about how I was treated by EA ToS team. It's so easy to ban but nobody will give me my earned money and time back.

Please beware and don't give them your money. They can ban your account and they don't care if you spent $500 or $5000 or $50000. You just lose it all. Don't use text chat at all. I don't know if they record voice chat as well but to be safe use discord instead....

This is just so unfair and feels like scam

I'm moving on with my life and don't think I'm ever going to spend money on any EA product again

EA support is not here to help you they will just say that they were right about their ban and close your case.

gameplay discussion

EA_Darko
4 years ago
Hey all, you will need to speak to our Terms of Service team in relation to any ban.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

11 Replies

D3loFF
4 years ago
@RenTheReaperrPersonally I think people should only be temporary banned for insults. Not permanently in any case - it is just stupid.

Also an interesting fact - where I live the "N" word is not an insult as it is not applied with racist context. Calling someone by color though - oh boy...that's really rude.
TBTFW
4 years ago
@RenTheReaperr No matter how angry you are, don't use racist attacks. Mute his or tell him that he is a joke but never text N-word or something connected with skin colors. It's bad for your account but they are uncompromising when it comes to racist attacks. Funny fact btw - they can insult you in voice chat and they won't get banned but if you answer them in game chat - you will end up banned. I'm not sure if there is a special space in db about voice chat messages because some of them deserve prison time not ban.
RenTheReaperr
4 years ago
@TBTFWYeah that's how I got my previous suspensions. I replied to a person insulting me in a voice chat. I don't think that person ever got banned. I'm pretty sure they only log chat messages and voice messages go unrecorded. In other games mute was a thing. You were either permanently muted or muted for X months or X years. I don't understand why it doesn't work like that here. It's just how EA treats their customers :/
TBTFW
4 years ago
@RenTheReaperr There are also many trolls, some people will insult you in voice chat just to make you insult them in-game chat and they will report you.
Peri_Longbow_pl
4 years ago
@TBTFW See, and that's the problem. People can provoke you, sabotage your game, make sure your game experience is as bad as it can be and they'll be fine. You just have to write one thing into the chat and you immediately receive the highest degree of punishment. Couple of blokes I know did a test in that regard. They had a fun conversation in the chat with one insult built into it. If they would read the context, they would immediately notice that any action would be unjustified. But since EA doesn't care about first-time offenders, severity or even the context, a permanent ban is attached the moment they see a no-no word.
TBTFW
4 years ago
@Peri_Longbow_plz Mute chat and voice from the beginning and voila 🙂
This season I'm doing solo queue in ranked and oh, boy.... this game can make you see the true selves of people. You know, 90% of random players, if you meet them in real life they are lower than the grass, but at the apex, they are bears, insult you, insult your mother and etc.... just do like me - MUTE, MUTE and don't lose your temper with idiots, the game is not what it was in season 1-5 - the game changed, the game is forcing you to play with people that are not skilled enough, the game wants from you to teach noobs how to play, well in pubs its okay to tell them what to do, but dude in ranked its just pity. People who can't make more than 300 damage being mixed with 4k damage players, sad, just sad.
Peri_Longbow_pl
4 years ago
@TBTFW Still, the punishments for profanity are way too extreme. If what several players are saying is true, then that would mean someone who uses profanity loses his entire EA account whilst someone who cheats or DDoS' in Apex Legends is 'only' banned from the game. I don't see how that's fair.
TBTFW
4 years ago
@Peri_Longbow_plz This is how they are dealing with this. But you are right about ddosers and cheaters. There's nothing you can do mate, they are taking cyberbullying seriously.
EA_Darko
Community Manager
4 years ago
Hey all, you will need to speak to our Terms of Service team in relation to any ban.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko
RenTheReaperr
4 years ago
@EA_Darko what a joker