Re: “Missing” Accessibility settings. (TTS)

@EA_DavidHi David, thank you for having my back!

To answer your question, no i have no parental control on my xbox.

First thing i did is compare my main screen (missing accessibility button) and settings to my friends, for them everything was normal. Second thing i tried is a login in to a other account on my xbox, in this case it was still missing. I changed everything back aswell to default settings.

I also tried changing settings in “Game and chat transcription” in my xbox settings.

I will add another picture of me missing this option in main screen.

Please let me know if i can do / try something else!

Missing accessibility button “mainscreen” 

@EA_Atic  @EA_David 

Hi guys,

Sorry for asking, is this one still on the to do list?

I just can’t find the issue, really need your guys help!

@ROTTERDAM-BOSS I'm very sorry for not responding sooner, need to double check my notifications as I should have seen this.

As for the issue, I'm still kind of stumped. It seems to be related to privacy in some form, but I haven't been able to identify a specific setting. If it's happening for the new account you create but not affecting your friend, then that sounds like there's some default template that your local system is using.

Have you been able to test your account on another system, or even a previous-gen xbox? It's ok if not.

Edit: to go off a colleague's suggestion, can I check if you are in, or have been in, any Xbox Insider previews?

 @EA_David  Don’t worry about it. I’m glad to hear from you!

About testing my account on another system, good question, i did not. But.. i am gonna try this tomorrow on a friends system. I will let you know what the outcome will be!

Well i was a insider on “Sea of thieves”. But i can’t see thats relevant to apex. Especially because this was long before playing apex. On top of that the issue just started about season 12.  

Again i will let you know the about testing my account on another device, this might give us more information to solve this!

@ROTTERDAM-BOSS Thanks.

And sorry for being unclear, I was referencing the Xbox Insider Program, as this will have some early iterations of the system UI it might be a factor. However if you haven't taken part, we can discount that.

Thanks again.

@EA_David  As promised i checked the issue on a friends device. 

When login in my my account on “another” xbox device the accessibility options are there. 

So can we conclude the issue take place in my xbox settings? 

If yes,.. what can you guys do for me? If needed i can give you guys access to my account?

I have the same problem! I think its our xbox series S. 

Someone help us 

@EA_David Hi david, did you see my response already? 

Still not solved!

@EA_David 

We need help

@EA_Atic  @EA_David 

Hi devs,

please notice my last reaction on david and the new other guy who got the same issue!

still not solved, still trying to work this out with you guys!!!

@EA_David @EA_Atic  We still want to work on this unsolved problem. I replied to help solving the problem.

Can we continue this one?

thanks!