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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Are auto-flagged suspensions overtuned?

Hey @wo0z,

Any account penalties can be appealed with our Terms of Service team using these steps if you believe the action was placed incorrectly, however these are generally not removed if there was a violation.

You're welcome to appeal with the above link and the ToS team will reach back out via email when their investigation has been completed, but that's not something we can change or influence via the forums, sorry.

3 Replies

  • wo0z's avatar
    wo0z
    4 years ago

    @EA_MakoI understand that - and I have been trying to plead my case through the dispute function. The ToS team doesn't seem to respond with any form of situational consideration.

    I have not once asked to have the suspension removed, only for the possibility of it being a timed suspension rather than permanent, heck be it 3, or even 6 months. Knowing that the time I've put into the game is potentially going to have been wasted is infuriating.

    I'm not arguing the correctness of the action taken against my account, but rather the level of escalation. Getting a 7 day suspension 6 months ago, only to have it be escalated to permanent regardless of the amount of time passed doesn't strike me as fair.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Definitely understandable @wo0z, though I'm afraid they wouldn't be able to treat your account any differently than the others in this situation.

    I do appreciate the feedback about the escalation there and we'll pass that along, though it won't affect things this time around.
  • wo0z's avatar
    wo0z
    4 years ago
    @EA_Mako I greatly appreciate that, and I suppose I'll hold off for a while and try disputing the ban in the future hoping for a more forgiving response.

    Thanks for the conversation Mako, you're doing great things on the forum.