Request for Review of an Unfair Ban and Feedback on EA Support Experience

Hello, I believe this is an issue that many players may have experienced and can understand.

One day, my Apex Legends account was permanently banned for "Gameplay Disruption", which I believe happened because my account was compromised.

I have submitted multiple appeals regarding this issue and also contacted EA Support through live chat. I followed every method I was advised to try, but every appeal resulted in the same automated response stating that the sanction was appropriate.

When I contacted live support, I was told that the matter was not handled by their department and that only the specific team responsible for sanctions could review it. However, there appears to be no way to communicate with that team directly other than submitting appeals that only result in the same automated responses.

This leads me to wonder: for players who genuinely believe they have been unfairly banned, are we expected to keep submitting the same appeal repeatedly until we eventually receive a proper review?

I also have evidence of suspicious login activity from unknown locations during the relevant period, which suggests my account may have been compromised.

The current system feels as though it discourages players from appealing or seeking help by making the process exhausting and frustrating.

I understand that EA must have systems in place to handle a large number of cases, and I am not asking for special treatment. I am only asking for a fair review of my specific situation and the evidence I have provided.

I am posting this here because I have no other place to properly explain my concerns. I understand this may not be the correct department, but I hope this can bring attention to the difficulties players face when trying to appeal a ban.

Thank you for taking the time to read this.