Support not responding
I wrote a case for support, where i explained that my account was hacked and cheated on. (A simple IP login would reveal so). I wrote them at 16th January, and to this day was not contacted back. I'...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @Bad-aim-sorry-xd.
The reason you're not getting a response is that you resumed the case. That pulls it from the queue so it won't be investigated. If you want an update on a case, it's best to either create a new one or contact our support through Twitter (@EAHelp) or Facebook (facebook.com/eahelphub). A new case can be opened here. Try using one of those methods to get in touch with support so they can get your case back to the right queue. Thanks!
@darkersilver Might be related to your issue.
- @darkersilver I see, well since I'm not support or have any control over fixing the issue, I'll leave it to the EA team.
- @Midnight9746 You have done more than they have thats for sure..thanks brother
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