Support not responding
I wrote a case for support, where i explained that my account was hacked and cheated on. (A simple IP login would reveal so). I wrote them at 16th January, and to this day was not contacted back. I'...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerI'm really sorry for the frustration. Unfortunately, we can't help with this through Answers HQ. You'll need to either chat with an advisor, speak with them on the phone, use Twitter or Facebook support. Since opening a case isn't working out for you, it might be good to try Twitter or Facebook. They can give you the latest information on your case.
@EA_Aljo Already tried all those options. Everyone keeps saying talk to an advisor...all they do is send you to TOS. As a community team member dont you guys report to anyone? Can you report "There are players who are losing their accounts or can we at least look into this" Its not just me, Ive seen many posts where this is happening. Im sure alot of people dont even post about it. Having your account lost for months is beyond frustrating my friend and even more so is that no one doing anything. I have sent msgs on facebook, twitter and Instagram. Shouldn't have to work this hard to get my account back when its you guys that made the mistake. Anyway is clear you guys dont care
- EA_Aljo
I can't discuss issues with your account here. I'm very sorry. If advisors keep sending you to ToS, it would be due to action being taken on the account. In that case, the only thing you can do is submit a dispute.
- @EA_Aljo I wouldnt be on the forums is the dispute worked. Have you spoken with anyone about this? It would be a massive help if you could speak on our behave seeing as you are a community manager. This issue needs addressing.
So I still havent gotten any resolution after 3 months of trying with TOS. So guys if you are also having the same issue I got the EA e-mail and address. I urge you to write them so they know there is an issue going on. Clearly the community managers/advisors and TOS dont care about helping its customers. So we have to go the next step. I have already e-mailed and sent a letter. Dont lose your account for no reason.
EA email: Cant put their e-mail but just google it
EA address: Electronic Arts Inc. Privacy Policy Administrator 209 Redwood Shores Parkway Redwood City, CA 94065 United States- EA_Aljo
I'm very sorry, but I can't help with this. You'll need to contact an advisor to get an update on your dispute. You can try opening a case with an advisor here. You can also message @EAHelp through Twitter or go to facebook.com/eahelphub to reach our support team through Facebook.
3 months without help? really? that really hurts, this hacker problems are really big, the help.ea.com chat says i need to post my problem here, and here they say i need to contact help.ea.com? i have this same problem, this is so bad, why just dont remember the hardware of the players or something for identify them, because i really dont think verification codes are working, the hackers are just ruining this.. but EA is not responding to this problem..
Yah ive been waiting a month to hear on my case ( I was also hacked and banned) I recently reached out to EAHelpOnline on twitter and they basically called me a cheating virgin and refused to help so that was nice (he calls me a bitgin in the picture but im assuming he ment virgin)
- EA_Aljo
If you're not receiving the verification code, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
The reason many accounts get hacked is that 2-factor authentication is not enabled. This significantly raises the security of your account so it's highly suggested this be enabled.
Ok right on thanks for letting me know that Ill give the real account a try
- EA_Aljo
Sounds good. If you have any other issues, please let me know. Thanks!
Community Highlights
- EA_Mako2 months ago
.png){kind=link}