What is the biggest issue with Apex Legends right now?

My biggest problem with the game isnt something gameplay-wise but how Respawn deals with communication with the players, and generally also how they seem to operate as a gaming company. 

Compared to for instance how Bluehole (PUBG) and better yet Riot (LoL) deals with communication has Respawn much to learn. For every patch, both Riot and Bluehole really explain how they motive the changes and what their goal is with it etc. They are also transparent why certain things dont work as intended and how they will try to solve it. From Respawn; almost total silence, they just make changes that noone seem to want/need with no comments why and what their goal is.

And when it comes to Respawn as a gaming company, I sometimes feel like its run by people who doesnt even play the game. I  mean remember when they introduced the first versions of the Distruptor- and Hammerpoint rounds. And just recently the first version of  the Charge rifle. Do they even test stuff before they release it or what? Or are they so bad when playing it in the "office" against each other that they dont realize how unbalanced some new changes are? Do they talk to the pro-scene at all regarding changes?