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dannyboy989989's avatar
dannyboy989989
Seasoned Newcomer
2 months ago
Solved

Ban: Apex Legends You broke our rules against Gameplay enhancement.

after doing 3 cases on trying to appeal this ban nothing has changed they just say it right and we will not ban you,
i havent cheated on cs or anygames and i have been part of ea since 2013 and ive been playing apex for years and not once cheated and because they have updated to a new anti cheat which is atually crap because it even banned streamers for the same issue and they all got banned under 24 hours and ive been banned since july 2025 and still nothing getting sorted and now because they have made it where when you make a appeal it gets sent to a AI bot and it declines the appeal and closes the case nothing gets looked at or anything they can legit check my pc and even review my apex games and see im just a average player im diamond rank XD i legit only play the game now and again since i play a load of other game like r6s and cs2 and few others and i spent quite abit of money on apex and nothing gets looked at and i aint dumb if i was to cheat i deffo wouldn't do on my main account, apex needs to sort there sh** out and actually look at the appeals and unban the right people

  • Hey dannyboy989989​

    Sorry to hear that you're still appealing the ban. It's definitely frustrating to have your main account, one you spent time, effort, and money on, actioned for reasons you disagree with. This might not be the response you were hoping for, but I'm afraid we don't have the tools to change or discuss anything here on the forums, so creating an appeal as you have is the right way forward. 

    The review by our ToS team is conducted by a human advisor, not AI. I believe their messages are template-based, so the confusion is understandable. Since you've received appeal-declined messages before, the team found evidence supporting the ban. In that case, feel free to directly include the evidence you mentioned and more that you're able to find and appeal again. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it. 

    In the meantime, you can keep an eye on the status of the appeals on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeals until you receive a response to prevent any additional delays.

    Let us know how it goes, thanks!

13 Replies

  • Hello EA, I got hacked on my Apex. Legend I would like to know how can you guys help me with that and return my account?

     

  • Hello EA support so I’m having a big issue today. I got hacked from my Steam account and my Apex legend account got banned. I was told by EA was so surprised why how did I get banned and I receiving an alert someone logging into my account and I would like to know if you guys can help me recover or any type of thing to receive and get my account back. I put my blood into this game. I love this game so much. I grind this game and I would like to know if I could receive my account

  • how do I make something like this i wanted to hop on apex because i havent hopped on this account in the longest and ive been ban for 3 years because i was cheating so called and I can't even afford cheats I gamble with apex packs all day hoping to get a heirloom if there is anyway yall can help me get unbanned can you respond to this because I have a couple heirlooms on here and its a og account it would be nice to have this account back please and thank you

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