banned after playing in practice range

Hey @lyceeo !

Activating the bots will not get you banned as this is just a feature in-game.
You should have a mail in your inbox regarding the ban.

Unfortunately, we cannot help with account bans on AHQ.

If you feel your account was flagged as a false positive, you best reach out to the Terms of Service team.

Click here to reach out to the Terms of Service team.

They try to reply within 5 business days but it could take a bit longer due to the increased safety measures being put in place.
Just keep an eye on your mailbox and also check your spam and promotion folders as sometimes these emails can get routed over there.

Thank you! I am waiting for an answer for more than 2 weeks. ☹️