Forum Discussion

PPOOUU321's avatar
PPOOUU321
Rising Newcomer
6 days ago
Solved

Banned for using game filter tools

I have been repeatedly appealing, but have not received a response. The filter tool is just a tool to enhance visual effects, not cheating software. Lastly, I want to know if this is considered a vio...
  • EA_Mako's avatar
    EA_Mako
    6 days ago

    Hey PPOOUU321​, 

    We're unable to make any changes or discuss details of your account here on the forums, but our ToS team can check back into this through an appeal. I see you've created a couple already and the Terms of Service team has replied to all but the most recent.

    You can check back on your previous cases here in case those responses were missed. 

    We wouldn't be able to comment on a particular program, but generally speaking if one is allowing you to do anything you can't do in-game with the current settings, and/or you're getting an additional benefit from it that others do not, it could absolutely fall under cheating.

    Please be sure to check the replies in your case history to keep an eye out for the most recent appeal as well. Our Terms of Service team would be the only one able to remove or change an account action.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
6 days ago

Hey PPOOUU321​, 

We're unable to make any changes or discuss details of your account here on the forums, but our ToS team can check back into this through an appeal. I see you've created a couple already and the Terms of Service team has replied to all but the most recent.

You can check back on your previous cases here in case those responses were missed. 

We wouldn't be able to comment on a particular program, but generally speaking if one is allowing you to do anything you can't do in-game with the current settings, and/or you're getting an additional benefit from it that others do not, it could absolutely fall under cheating.

Please be sure to check the replies in your case history to keep an eye out for the most recent appeal as well. Our Terms of Service team would be the only one able to remove or change an account action.

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