Forum Discussion

7 years ago

Solved

Can't contact EA Support

For some reason i cant create any more Support Cases on help.ea.com. My account was stolen, then i got Ban in Apex legends. i contacted EA support for help. they deactivated my account, then i co...

discussion

EA_Jason
7 years ago
Hi @IIIBaido,

We had a look with our ToS team and you're good to go, please try again and let me know if you run into any issues 🙂

Kng2309

7 years ago

Hello I need help with recovering my ea account I dont gave access to the email that its linked to and dont know how to get recover it

EA_Jason

EA SPORTS FC™ Team

7 years ago

Hello @Kng2309,

You'll have to get in contact with an EA Help Advisor to get this sorted for you 🙂

You can contact them by creating a case using this web-form:

https://help.ea.com/contact-us/

Bimbkin420
6 years ago
Suppose you Can't get your ToS team to Tell me why they wont un banned a account of mine that was hacked.
I can even prove i wasnt even at the computer i play Apex on when it happened
Hell my Buddy even Thought it was weird i was home then.
- EA_Jason
  EA SPORTS FC™ Team
  6 years ago
  @Bimbkin420 No I won't be able to do that.
  
  I'd suggest providing our ToS team with all information that you might have and that you contact our support team via help.ea.com to get help with your hacked account.
  - Bimbkin420
    6 years ago
    I have and I have gotten the same cookie cutter answer there auto reply gives me I feel they never even looked I to the situation and just banned my account because that's what they were doing to everyone didn't even both just banned