Forum Discussion

7 years ago

Solved

Can't contact EA Support

For some reason i cant create any more Support Cases on help.ea.com. My account was stolen, then i got Ban in Apex legends. i contacted EA support for help. they deactivated my account, then i co...

discussion

EA_Jason
7 years ago
Hi @IIIBaido,

We had a look with our ToS team and you're good to go, please try again and let me know if you run into any issues 🙂

EA_Jason

EA SPORTS FC™ Team

6 years ago

@Bimbkin420 All disputes are investigated and unfortunately it's not possible for them to give you a more detailed/personalised answer ☹️

The only advice that I can give you is to provide as much information as you possible can to our ToS team.

Dit you manage to get your account back and set up additional security?

Rainbowmare

3 years ago

@EA_Jason hi bro. can you help me to provide more information to TOS team to help them re-evaluate how bad my malicious behavior is? I don't have any malicious intentions and I'm not targeting anyone. The team is all my friends. I'm a black people and I live in China. But I'm just trying to get a 30 minute ban on sending messages so I can go offline and sleep. Stupid But it was identified as a serious malicious incident. It's not fair. And the game didn't tell me that this would get me banned instead of just banned. They thought I was attacking someone. I am wronged.