Forum Discussion

5 years ago

Connection to server timed out Error

Recently me and my friends are having error while playing the game. When we are in matchmaking the screen freezes and then we get an error saying "Connection to server timed out. See EA for addition...

discussion

EA_Darko

Community Manager

5 years ago

Hey @heisenbergelev11, can you share your UO Trace with us so we can take a look at your connection.

Darko

heisenbergelev1

5 years ago

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 0ms 0ms 0% 203 / 203 0ms / 0ms
* Unknown Host * 192.168.255.14 2 7ms 6ms 0% 203 / 203 6ms / 15ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
da2.gos.ea.com 159.153.64.173 13 221ms 220ms 0% 201 / 201 220ms / 227ms

EA_Darko
Community Manager
5 years ago
Hey @heisenbergelev11 there's not a whole lot of info there but on your last hop you do have an incredibly high pint time. A ping over 220ms is certainly going to result in you seeing connection issues, if you have not already tried the steps I posted above then I would recommend doing so now. It's also worth speaking with your ISP and showing them your UO Trace, they will be able to see the issue and work with you on improving your connection.

Darko
- heisenbergelev1
  5 years ago
  The ping in my last hop is not the same as my ping in the game on singapore servers not just on singapore but on belgium servers. I get a minimum of 110 ping on singapore servers and a min of 150 ping on belgium servers which in my case is good and also with no packet loss. There's no problem with my connection. I also told u about my friends are facing the problem too and they have a better connection than me. So plz have a closer look at our servers or this error. Thank You.
  - EA_Darko
    Community Manager
    5 years ago
    Hey @heisenbergelev11 a Ping of minimum 110ms or 150ms is not ideal, for online games you would ideally want a Ping below 100ms as anything over that is cause for concern.
    
    Based on your UO Trace and other information provided I'd recommend speaking with your ISP to work on improving your connection.
    
    Darko