Forum Discussion

Rising Novice

21 hours ago

Solved

False Bans and the Failure of So‑Called “Intelligent” Support Systems

Transprency And Resoulution -- A Call for Clarity: False Bans, Lost Voices, and the Need for Real Support. Lately, it feels like a lot of us are running into the same wall — bans handed out witho...

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EA_Mako
8 hours ago
Hey 10SCORE,

I'm afraid we are not able to make any changes or provide alternate appeals via the forums. The only way to have this reviewed further would be to submit an additional appeal to the Terms of Service team.

I do see you've mentioned doing this multiple times already. If you've already reached the point where multiple appeals have been performed and the ToS team has declined to remove the penalty, then I'm afraid that would be final. From that point no further reviews will be performed.

I can understand you disagree with the outcome, but to clarify one of your concerns around this, each appeal is reviewed by a human. These are not automated, though they may use templates to ensure they're providing consistent information for specific situations. Appeals are not the ToS team looking for your explanation on things, it's simply them taking another look at the activity and records that can be verified with our internal tools to see if an action was applied to the account incorrectly.

This would be why there's no option to chat directly with the team. If someone is saying one thing but their records are saying another, the team would be basing their decision on what can be verified and confirmed with our tools.

I absolutely see how getting the same response over and over feels like nothing is being done, but if you've reached the maximum number of appeals and the team has said no further reviews will be performed, I'm afraid there's not a different answer we'd be able to provide, sorry.

RdeRRock

Newcomer

16 hours ago

I truly feel sorry for what happened to you. I am a new player, and my account got banned after just three hours of gameplay today. I don’t even know anything about cheating at all. Many new players around me who want to try this game have encountered the same situation, which has discouraged plenty of potential players.

After reading your post, I’m glad I haven’t invested much time and energy into this game yet. It seems the official side has never fixed this issue properly. Now I even think getting banned is for the best, and I’m really relieved I didn’t put more into it. The game itself is really fun, yet the inaction of the official team is really

10SCORE

Rising Novice

15 hours ago

What you said about cheaters just making new accounts is true — they don’t care about bans, they don’t come here to explain themselves. Meanwhile, the people who actually play fair are the ones getting punished. It’s backwards, and it makes the whole situation feel even more unfair.

I feel the same way. It’s insulting to be treated like a cheater when you’ve done absolutely nothing wrong. I’ve never cheated in any game either, and yet here I am, stuck with the same label.

Every time I try to launch Apex Legends and it tells me I’m restricted, it hits me all over again. It’s embarrassing, humiliating, frustrating, it drives me up the wall and it makes me feel judged.

RdeRRock
Newcomer
15 hours ago
I just can’t figure out why an honest player like me would get banned. There are also plenty of cheaters in popular shooting games in our region. I’ve spent over two thousand hours playing PUBG and encountered cheaters in almost every match. I would always speak out against them back then.
But now I’ve been wrongly labeled a cheater in Apex Legends. It feels like all my disapproval towards cheaters in other games has come back to haunt me, leaving me in a terrible mood.
This awful thing happened right during my short vacation, which makes me really frustrated. I can’t focus on anything else and just want this unfair ban lifted as soon as possible. Being branded a cheater is truly humiliating for someone who always plays games fairly and honestly.