Solved
Hacked account : EA chat keep asking me last 4 digits of credit card.
As I got hacked on May 19, 2023, the hacker changed my EA email address. Therefore, I am unable to find or access my account. I contacted EA chat right after I realized the problem, and they asked me...
Hi @uj5ldb42qjz0,
There may be some things you could try on your end to find the account, log back in and update the information to reflect yours once more. I'll share some helpful guides below that can help you:
- I can't log in to my EA Account
- How to update your EA Account
- What to do if your EA Account has been hacked
If you run into issues recovering the account, you'll need the support teams help. If you can pass the account security stage with them, they'll be able to help you change the email linked on the account. The opposite is also true though, if you can't pass the verification stage, their hands will be tied. You can contact them through the EA help site: https://help.ea.com/en/contact-us/new/
- EA_Lanna
