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zayifu's avatar
3 months ago
Solved

Hacked account and lost heirloom

Recently my account was hacked and hacker redeemd heirloom shards for horizon heirloom and tried to change my mail and everything, thankfully i was fast enough to catch up to this and save my account but can i somehow get my shards back or am i stuck with horizon heirloom

  • @zayifu Sadly, Heirloom Shards cannot be refunded once used, (even in the case of a hacked account).

    Also, incase you need more information about what to do when your account gets hacked, click here.

3 Replies

  • @zayifu Sadly, Heirloom Shards cannot be refunded once used, (even in the case of a hacked account).

    Also, incase you need more information about what to do when your account gets hacked, click here.

  • @zayifu Yup, and ever since Respawn had introduced the ability to select what Heirloom you get, players have been asking for an Heirloom refund system as most of them didn't play as Wraith, Lifeline, and Bloodhound when those were randomly given upon getting Heirloom Shards.

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