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dltmdals3568's avatar
dltmdals3568
Seasoned Traveler
5 months ago

How long should I wait for an answer?

I made an inquiry about the suspension due to an unauthorized program that I did not use. I was convinced that it was due to hacking, so I collected all the data such as IP, personal information, ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 months ago

Hello. You should have had a response to your case by now. If you haven't, try submitting another by opening a case with an advisor here. Thank you.

  • dltmdals3568's avatar
    dltmdals3568
    Seasoned Traveler
    17 days ago

    Thank you for your response.
    I had a Live Chat with a support agent, and they told me to "please wait until the TOS team responds."
    However, this case was created back in 2022...

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