How to get in touch with a community manager?
I'm racking my head going a little crazy here. I hadn't touched Apex Legends in about a year or so since my primary platform was Xbox and I moved to PC. When Cross Progression was added I eagerly...
Forum Discussion
Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, nor can live chat, only the TOS team can help you.
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.
You can also check out your ban history here, but please note not all bans may appear here:
https://help.ea.com/en/my-ban-history/
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
There is also this EA guide on bans and suspensions :
https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.
It is my understanding that you can appeal a ban a number of times, up to 3.
@OldTreeCreeper
I understand you're just a community volunteer so I appreciate you taking the time to chat here.
But is that *really* it. I have been given no reason for my ban, I spent basically my entire 3 disputes literally asking "Why have I been banned so I can dispute the ban", and I can't do anything, not even a Community Manager can help me here?
I'm just banned for as far as I know no reason? It's a bit of a broken system I think.
As far as I understand it, you would have gotten all available info sent to the email associated with you account.
Sadly, no a cm can't help you, only the TOS team.
If the tos team have gone through 3 appeals, then unfortunatly the ban is more than likely permanent.@OldTreeCreeper
That's exactly where my issue lies. I've received no information. The infraction history page is blank under 'reason', I spent the three disputes asking *what* my Ban was for so I can dispute it, and now I have absolutely no way to discuss the ban with anyone as I've used up an arbitrary 3 appeals.
I didn't even get a chance to communicate with anyone, every dispute was me asking a question, receiving "We have investigated, the ban is correct" and then closing the ticket. I had no option but to open another dispute, and another just to continue asking questions.
I have *no* information on my ban, and now I will *not* get an answer from the TOS team because I've reached out 3 times when *they* closed my tickets on each reply *forcing* me to reach out 3 times to try to get any clarification.
If there's really no one to actually talk to about this, this is *beyond* insulting and demeaning customer support.
Community Highlights
- EA_Mako31 days ago
Community Manager
