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thejonnybonbon's avatar
2 years ago
Solved

I signed up for apex with an email I can no longer access

When I first played Apex I used my primary school email, but they shifted to another service and completely shut down what i was using. I want to move my EA account to another email, but I dont have access to the account because I can't put in the verification code, although i do know its password. I also have another email to use if the one I'm using right now (on this account) can't be used on another.

 (I also don't want to loose my apex account in the process)

  • Hey @thejonnybonbon,

    While we can't help you update your email address here on the forums, you can reach out to our live support team via the steps in this article. They can help you update your account details; just note that they may need to ask for some account related information in order to verify you as the owner, so try to keep that on hand.

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @thejonnybonbon,

    While we can't help you update your email address here on the forums, you can reach out to our live support team via the steps in this article. They can help you update your account details; just note that they may need to ask for some account related information in order to verify you as the owner, so try to keep that on hand.

  • neeto010's avatar
    neeto010
    10 months ago

    I can no longer access my email, yahoo has deactivated it and i want to put it in my new email but i cant get any help from EA. Im not sure what to do??