Forum Discussion

5 years ago

Incorrect ban, no response

Hey people,

I'd like to know if anybody else has had this experience. A while ago my Apex account was suddenly banned. I have no idea why, I'm a mediocre player, I haven't dont much interesting in-game. I never leave games and I don't have any software installed that could interfere with the game or give me an advantage. I've always played on my main account with friends who also play on their main accounts. I rarely use voice chat since I always play with friends on TeamSpeak and haven't been toxic in-game at all.

I've sent a support ticket, but after 3 weeks I have had no response. Some readers might not believe me, but I truly don't know why EA could have banned me. if I have done something wrong, I'd like to know that. I'll take responsibility if I did anything wrong, even if I didn't intend to. My hardware and my gameplay is my responsibility. I just want to know what went wrong. My friends are extremely confused by this as well, a couple have stopped playing because of my ban and all of them are afraid of getting randomly banned as well.

If EA doesn't respond to the support ticket they ask you to fill in, what are other ways to contact EA about the details of a ban? If it was indeed an unfair ban, I'd like to get it fixed. If I did something wrong, I'd like to know how to prevent these mistakes in the future. Any advice - from forum members or EA staff - would be appreciated.

-KrMees-

discussion

21 Replies

NekoNoTenshi
5 years ago
Well they replied to me twice now... both times saying the "sanction" was valid.
I asked them if they could show me the proof of what they think i`ve supposedly done or just tell me what claims they have; and for some reason they wont or cant do that.

To me it sounds like BS, because why would they say their sanction is righteous but just sent the general rules-page to me over and over again??
I mean i would deeply hate if i broke a small rule and got permanently banned for that. I again dont see why there is no temporary ban or other sanctions vs a perma-ban.
HOWEVER; even saying that i do not know what rule i was supposed to have been breaking.

I probably wasn`t hacked, as i cant see any weird login in my user-data.
But i did not cheat, i do not know what they think i have done.... and they just repeat the claims wihtout letting me in on any of it.

Initially, the email said i cheated and now they just said i broke user agreement. Both is so vague ... i reached out to them AGAIN but at this point i just feel like the person resonsible hates me for no reason.