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iphone6mini's avatar
1 year ago

My Apex account Ban is Overturned It shows Disabled What to do next ?

Hey there,

We noticed unusual activity on your EA Account.

We've locked your account to help keep it safe, until we can be sure you're the only person with access to it. During this period you won’t be able to log in to your EA Account or access online modes in our games.

Get in touch with us so we can help secure your account and check that no unauthorized changes have been made:
help.ea.com/en/help-contact-us/?product=ea-app&platform=&topic=resecure-hacked-account&category=manage-my-account&subCategory=hacked-account

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i am unable to contact them now i want to know what to do To get my Account Back   
Need Help

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there, 

    According to the message that you received, now you need to contact EA Help Support, and they will be able to assist you further. 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there, I'm just checking to see if you managed to contact support and get this sorted. Let us know if you still need any help!

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