Community ManagerHey leaderf119,
We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.
In that situation, the equivalent amount of Apex Coins will be removed from your account. If your account does not have a sufficient amount of Apex coins to cover this removal however, then your balance will go into the negative for the remaining amount.
If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this. It may also be worth checking with the bank or card company to see if they had reversed or placed holds on any transactions for any reason, such as the account compromise you'd mentioned.
We are not able to make any changes to your account or discuss account details here on the forums, but if you've already reached out to support they'll be able to check any transactions on the EA account itself. Do keep in mind that we would not be able to verify transactions, purchases, or chargebacks through another storefront such as the PlayStation store. You can keep an eye out here for a reply once they've had a chance to look over the case, thanks!
Community Manager
