Forum Discussion

4 years ago

Solved

No ban history

It seems that Apex is going crazy right now. I can't play the game in PC, I can que and join a server but immediately after I join I get the Banned message. I went to dispute my Ban in my EA page ...

discussion

EA_Aljo
4 years ago
Hi there, @Seerg100.

I can see that a ban has been issued on your account. Unfortunately, we can't help with this through Answers HQ. For more information on bans and disputing them, please see this article. Thanks!

EA_Aljo

Community Manager

4 years ago

@TXL99_TheMazGi

While they will use a canned response, a real person is investigating your account and sending that response. If they can't find any evidence showing the ban was in error, it won't be lifted.

jkcjee

4 years ago

@EA_Aljo Not me if teams use real people .them can check new my prove but no when i send case or eahelp create new case to me,them just auto email to me all time.why team work fault don’t fix it.i don’t break any rule now my hwid can play.wrong ban is real.

EA_Aljo
Community Manager
4 years ago
@jkcjee

I can't help with the ban on your account. You'll need to submit a dispute using the instructions here. If you've already done this 3 times and they still will not lift the ban, it means they did not find any evidence that the ban was applied by mistake.
jkcjee
4 years ago
@EA_Aljo
Them check my account 2 time before send auto email for me.What have i do? not fair to customer
EA_Aljo
Community Manager
4 years ago
@jkcjee

I don't have any other information on this. You can try contacting an advisor to see if they can help further. To do that, open a case here.
jkcjee
4 years ago
@EA_Aljo i do 19 days.who can help me? why use broken system to check customer always random ban .
EA_Aljo
Community Manager
4 years ago
@jkcjee

I can't discuss banned accounts here. If you want more information, you'll need to open a case with an advisor as I previously suggested.
jkcjee
4 years ago
@EA_Aljo them close all my case,what more information.yes, i need more information.who can tell me?
EA_Aljo
Community Manager
4 years ago
@jkcjee

The only way to get more information on this is to open a case with an advisor. I have no other suggestions for you.
jkcjee
4 years ago
@EA_Aljo Good for customer no one can answer me or help me.the best company ever.random banned no reason