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Seerg100's avatar
Seerg100
4 years ago
Solved

No ban history

It seems that Apex is going crazy right now. I can't play the game in PC, I can que and join a server but immediately after I join I get the Banned message. I went to dispute my Ban in my EA page ...
discussion
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @Seerg100.

    I can see that a ban has been issued on your account. Unfortunately, we can't help with this through Answers HQ. For more information on bans and disputing them, please see this article. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@jkcjee 

I can't help with the ban on your account. You'll need to submit a dispute using the instructions here. If you've already done this 3 times and they still will not lift the ban, it means they did not find any evidence that the ban was applied by mistake.

jkcjee's avatar
jkcjee
4 years ago

@EA_Aljo 

Them check my account 2 time before send auto email for me.What have i do? not fair to customer

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @jkcjee 

    I don't have any other information on this. You can try contacting an advisor to see if they can help further. To do that, open a case here.

  • jkcjee's avatar
    jkcjee
    4 years ago
    @EA_Aljo i do 19 days.who can help me? why use broken system to check customer always random ban .
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @jkcjee 

    I can't discuss banned accounts here. If you want more information, you'll need to open a case with an advisor as I previously suggested.

  • jkcjee's avatar
    jkcjee
    4 years ago
    @EA_Aljo them close all my case,what more information.yes, i need more information.who can tell me?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @jkcjee 

    The only way to get more information on this is to open a case with an advisor. I have no other suggestions for you.

  • jkcjee's avatar
    jkcjee
    4 years ago
    @EA_Aljo Good for customer no one can answer me or help me.the best company ever.random banned no reason

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