Opinions on my Current Ban

Good afternoon,

I recently got banned for saying something wrong in game chat. It was my second time getting my account suspended and this time was permanent. I am creating this post to get an opinion on my previous suspension. This suspension resulted from my best friend reporting me as a joke for something I called him in game chat as a joke. I have been attempting to contact EA in hopes of appealing that suspension and possibly getting it removed from my record, so that my current suspension will not have the grounds to be permanent. In EA’s ToS they talk about how a permanent ban can be issued if the event is found to be “severe” or [continuous]. I know for a fact that what I said recently does not fall under the “severe” category because my friend said the exact same thing in the same match and only for a seven day suspension. I got my friend to send me messages about my previous ban, stating he did reported me as a joke and that he didn’t take offense to anything I said. I have had no hopes thus far.

A direct quote from EAs terms of service positive play charter states: 
“We know that sometimes trash talk and friendly banter can be part of the game, and we’re not trying to stop that. But hate speech, personal attacks, threats, harassment, or abuse will not be tolerated.”

According to this, there is a clear difference between friendly banter and hate speech, and EA claims to not be attempting to limit friendly banter. 

If both parties agree that what was said were complete jokes and “friendly banter” there shouldn’t be grounds for suspension or punishment.

I have been a positive member of this community for years and what I say to my close friends should not get me punished in the game I love. While I acknowledge that what I said to a random teammate recently was offensive and wrong, I should not be banned permanently because my previous ban should not be held against me.