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AQ-SHARP's avatar
AQ-SHARP
3 years ago
Solved

Overturned ban but still not able to play Apex

Hey ,

My account got banned lastly for no reason. I contacted EA and after investigation , I received an email saying I have to reset my password etc and my ban history says my ban got overtuned. Excellent , but now after changing my password and loging in , Im still not able to play anything , whenever I get to a matchmaking same thing happens , I get error the account is banned . How do I fix that while EA overturned my BAN ? Tried to contact EA about this but still did not get an answer ! 

Thanks

discussion
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @AQ-SHARP 

    It looks like you need to contact an advisor for help with this. You should either open a case here and request a callback, start a live chat or use our Twitter/Facebook support. They'll assist with this. Thanks!

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @AQ-SHARP 

    It looks like you need to contact an advisor for help with this. You should either open a case here and request a callback, start a live chat or use our Twitter/Facebook support. They'll assist with this. Thanks!

  • AQ-SHARP's avatar
    AQ-SHARP
    3 years ago
    @EA_Aljo How to open a live chat ? the link you sent me only shows how to create a case and send email , no live chat . I already sent an email and already got a case but I wanted a quick fix or tip
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @AQ-SHARP 

    When you create a case, you should get that option. Choose Manage My Account > Can't log in. That should give you the option for a callback or chat.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @Foxxiiiiiii 
    As this thread is a bit old at this point, we are going to lock this down so that we can prevent any necro-posting.

    If you run into any further issues please create a new thread so that we can begin tracking accordingly!

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