Prime skin-Wraith Queen of Heart doesn't show up
I've been claiming prime skins without any issue but today, I claimed it, installed the patch, login in but it doesn't show up. I power cycle PS4 and still no luck. Anybody has same issue ?
Forum Discussion
😂 😂 😂 😂
I have the same problem. On PC, never had issues claiming skins from Prime before. Restarted, linked accounts again, etc. It's been days and nothing.
EA_DavidCommunity Admin
Thanks for the posts. We're seeing quite a few of these reports, but also lots of folks are getting the skin without a hiccup, so I suspect there's a bunch of different minor issues here.
@mack_warhammer I se the skin on your account, timestamped this morning, did you make any changes after this post?
Other folks, can you double check you've connected your Amazon to the correct accounts? In some cases I can see an Apex account without a linked Amazon, and in others there's an Amazon-linked EA account without Apex.
@asukojo could you DM me the name of the account you currently play on?I claimed the skin 3 days ago and it still hasn't shown up. I've gotten the other things I've claimed so I don't know what the issue can be.
Somehow the "LINK Game Account" keep showing up, eventhough I already linked it multiple times but the website doesn't recognized/stored it.
This most likely the bug that causing it.
I'm having the same issue with this skin. The account IS linked correctly. I claimed the skin, but it won't show up in my account.
- EA_David@KremitTheForg From what I can see your current posting account is not connected. You can go to this page to see what accounts are connected, but I'd suspect your Amazon is linked to an alt account: https://myaccount.ea.com/cp-ui/aboutme/index?gameId=ebisu&locale=en_US
@Choves For it defaulting to the wrong account, I encountered this myself, with it being adamant about using my work account rather than a personal one when I was testing. I got around it by opening a new browser and using that one to sign into my personal account first, then going to the Amazon site. I know of at least one person who reported that they got around this by logging into the EA Desktop app first, then tried Amazon again.
As for the 6 month lockout, I'm not sure what's going on, but it's not something I can personally address. You can try reaching out to support, but I can't make any promises.
- EA_David
Hi, from looking into some of the reports here, can you please double-check which accounts are linked? I see some folks with Apex accounts without a linked Prime, and others posting on EA accounts with linked Amazon, but no Apex.
@mack_warhammer Hey, I see the skin on your account, but it's timestamped a little while after your last post, can I check if you took any steps, or it timed in?
@asukojo Hey, can you DM me the name of the account you currently play on?Hi EA_David,
From all I can tell, I linked correctly on both EA and Prime-gaming. My PSN ID is Choves. I was told by EA support that it was a synchronization issue and that it would show up but it’s been 6 days. Is there any way you can check for me? Thank you
- EA_David
@Acbla5 in this case I'd suspect an account mixup, I can see the @Acbla5 account you're posting on is linked to Amazon. However there isn't any Playstation account attached to Acbla5, and you don't play Apex on this account.
So it looks like you have a different EA account for the Choves PSN account. If you're unsure what that is, you can go to help.ea.com, log out, then log back in with the Playstation login option. That should put you on the right account.
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