Prime skin-Wraith Queen of Heart doesn't show up
I've been claiming prime skins without any issue but today, I claimed it, installed the patch, login in but it doesn't show up. I power cycle PS4 and still no luck. Anybody has same issue ?
Forum Discussion
I have the same problem. On PC, never had issues claiming skins from Prime before. Restarted, linked accounts again, etc. It's been days and nothing.
EA_David
Community Admin
Community AdminHi, from looking into some of the reports here, can you please double-check which accounts are linked? I see some folks with Apex accounts without a linked Prime, and others posting on EA accounts with linked Amazon, but no Apex.
@mack_warhammer Hey, I see the skin on your account, but it's timestamped a little while after your last post, can I check if you took any steps, or it timed in?
@asukojo Hey, can you DM me the name of the account you currently play on?
Hi EA_David,
From all I can tell, I linked correctly on both EA and Prime-gaming. My PSN ID is Choves. I was told by EA support that it was a synchronization issue and that it would show up but it’s been 6 days. Is there any way you can check for me? Thank you
- EA_David
@Acbla5 in this case I'd suspect an account mixup, I can see the @Acbla5 account you're posting on is linked to Amazon. However there isn't any Playstation account attached to Acbla5, and you don't play Apex on this account.
So it looks like you have a different EA account for the Choves PSN account. If you're unsure what that is, you can go to help.ea.com, log out, then log back in with the Playstation login option. That should put you on the right account.Same problem here, never had a sigle issue claiming any skin berofe. Already relinked both my amazon to twich and EA to twich but nothing changed, skin is already claimed but doesnt show in game.
Community Highlights
- EA_Mako3 months ago
Community Manager
