Prime skin-Wraith Queen of Heart doesn't show up
I've been claiming prime skins without any issue but today, I claimed it, installed the patch, login in but it doesn't show up. I power cycle PS4 and still no luck. Anybody has same issue ?
Forum Discussion
Hi EA_David,
From all I can tell, I linked correctly on both EA and Prime-gaming. My PSN ID is Choves. I was told by EA support that it was a synchronization issue and that it would show up but it’s been 6 days. Is there any way you can check for me? Thank you
EA_David
Community Admin
Community Admin@Acbla5 in this case I'd suspect an account mixup, I can see the @Acbla5 account you're posting on is linked to Amazon. However there isn't any Playstation account attached to Acbla5, and you don't play Apex on this account.
So it looks like you have a different EA account for the Choves PSN account. If you're unsure what that is, you can go to help.ea.com, log out, then log back in with the Playstation login option. That should put you on the right account.
Same problem here, never had a sigle issue claiming any skin berofe. Already relinked both my amazon to twich and EA to twich but nothing changed, skin is already claimed but doesnt show in game.
- EA_David@Ashimith If you go to this page on your current account, do you see Amazon linked there?
https://myaccount.ea.com/cp-ui/connectaccounts/index
If it's not there, can you try swapping to any other accounts you might have, and check them?
I know this is frustrating, and I can see previously released Twitch rewards on a bunch of the accounts reporting this, it seems like something delinked the accounts for some folks in the recent past.
Community Highlights
- EA_Mako3 months ago
Community Manager
