Forum Discussion

5 years ago

Prime skin-Wraith Queen of Heart doesn't show up

I've been claiming prime skins without any issue but today, I claimed it, installed the patch, login in but it doesn't show up. I power cycle PS4 and still no luck. Anybody has same issue ?

discussion

asukojo

5 years ago

@Ashimith Do you have multiple EA accounts with different email address ?

If yes, you need to login to each of them and make sure there's no amazon account linked to it : https://myaccount.ea.com/cp-ui/connectaccounts/index

All EA accounts should be blank like this.

Then you can retry the steps above.

Choves

5 years ago

@asukojo

Hello,

For some reason it says I can’t unlink Amazon from my ild EA account until July. Any suggestions? I’ve tried the instructions on the post above. Thanks!