Forum Discussion

Hero+

Re: EA banned my Season 1 account for reporting too many times?! Please help.

It's a very unlikely sinario that you got a ban for submitting reports.

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you. Sadly there are no other avenues open to you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3.

If you have appealed 3 times, that decision would be final.

mr3j
2 years ago
These underpaid and likely overworked CSR's were completely dismissive of my situation. I apologized and showed no disrespect.
Why would you PERMANENTLY BAN a customer who has played your game since Season 1 without issues? I mistakenly submitted too many reports on people who may have not been hacking. Suspend my account for 7 days or something. That would be very fair and rational.
I can learn a lesson that way. This has just completely left a bitter taste in my mouth toward this company and now have no option to appeal. This is so unreasonable!