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guhwakjai's avatar
guhwakjai
6 years ago
Solved

Suspended for hate speech directed at me

Got an interesting email, and haven't been able to get any response from EA for four days. Hello, We want to notify you that we have found your EA Account to be in violation of our Rules of Con...
discussion
  • Zeelmaekers's avatar
    Zeelmaekers
    6 years ago

    Hey @guhwakjai !

    Welcome to Answer HQ! 🙂

    Unfortunately, we cannot help with account bans on AHQ.

    Sorry to hear you that there was some harassment involved.
    If this happens, please report them and mute them to make sure they get appropriate action take towards their accounts.

    I don't know the situation but don't try to react or anything else that could make them report you.
    If you feel this ban was unfair and want to appeal it, please reach out to the Terms of Service team.

    Click here to reach out to the Terms of Service team.

    They try to reply within 5 business days but it could take a bit longer due to the increased safety measures being put in place.
    Just keep an eye on your mailbox and also check your spam and promotion folders as sometimes these emails can get routed over there.

PeterN_UK's avatar
PeterN_UK
Seasoned Ace
6 years ago
@guhwakjai You should never respond to abuse. It is a bait to yourself banned. Probably will do you some good to stay away for one week gaming on Apex to relieve some stress.

You wrote something back just as unpleasant, just remember to not do so.
guhwakjai's avatar
guhwakjai
6 years ago

I responded to being called a "puXXy" and "niXXer" with "I am reporting you". I'm not sure that its equivalent or near or equivalent to being called a racial slur but I shall defer to the judgement of Apex staff. If any of my responses were inappropriate I would have expected the email I received to detail them and would have accepted judgement. Again the chat content that was quoted was the very line I posted in my initial post, but I shall accept this and I will put all chats on mute so I cannot have racial slurs directed at me or be able to coordinate with my teammates.

Thanks

  • hayhor's avatar
    hayhor
    Hero
    6 years ago
    @guhwakjai I'd open a case with EA support. It is worth a try.