The reason for my ban is ridiculous How can I find online customer service?
Hello,I from china,I haven't played for 3 months, I just downloaded the game just went in and was banned by you.And I didn't get any emails.After I submitted a complaint, you responded with an email saying I was "involved in cheating".Do you know how ridiculous that is? I didn't even get in the match!
After I submitted my complaint for the second time, you sent me an email saying that I "violated the user agreement".Which specific section of the user agreement am I violating? Not playing apex for three months? Or is the network quality too bad?
If I cheat, I have no problem with banning.But my level is so bad that three months ago I was uninstalling the game because I had no kills but often died.Look at my record, what kind of cheating player can have such a level?
And I just noticed on my ban record that I was banned on 26/Dec/22 reason is none,But the battle record shows that I played two months ago,what is going on?
How can I find online customer service?
You will need to speak to our Terms of Service team @ColdMIlk126.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
