Unable to purchase Apex Coins
Hi, I'm unable to purchase Apex Coins. I was trying to buy some coins in my Steam account (region Armenia), but I'm currently unable to do so. The issue appeared few days (or weeks) ago. I wa...
Forum Discussion
I bought 2150 Apex Coins Today and I never recieved them. There is no way to contact EA support or open a case as it wont let me open one and sends me straight to here. I have proof of a receipt of me buying apex coins today. I would like to get this resolved as soon as possible
EA_QueenBee
Community Manager
Community ManagerHey @XxQuakeZxX,
Unfortunately, we're not able to help with missing Apex Coins, and you'll need to reach out to our live support team via the following link:
https://help.ea.com/en/help-home/?r=1
They can take a look at this for you and make sure that you get the coins you're owed. If you're not seeing the option to start a live chat, try selecting different problem categories. A lot of them lead to an option to start a chat.
Also, while it's good that you have proof of purchase on hand, I'll share our proof of purchase article anyways, just so you can make 100% sure that it's exactly what our advisors are going to need:
https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/
Unfortunately, we're not able to help with missing Apex Coins, and you'll need to reach out to our live support team via the following link:
https://help.ea.com/en/help-home/?r=1
They can take a look at this for you and make sure that you get the coins you're owed. If you're not seeing the option to start a live chat, try selecting different problem categories. A lot of them lead to an option to start a chat.
Also, while it's good that you have proof of purchase on hand, I'll share our proof of purchase article anyways, just so you can make 100% sure that it's exactly what our advisors are going to need:
https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/
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