Forum Discussion

2 years ago

Solved

Abandon Penalty for no apparent reason

Hello there, this is my third attempt to try to make an appeal for my in-game penalty so please take some of your time to help me, I just came back to apex legends after a long break and to my surpr...

EA_Mako
2 years ago
@ddarksphinx

The Terms of Service team (not regular support) reviews all penalties, even in-game bans.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Matchmaking penalties of extreme lengths like you've mentioned are typically a result of an in-game action for exploits or similar behavior and would need to be reviewed by that team as well.

EA_Mako

Community Manager

2 years ago

Hey @ddarksphinx,

Any appeals will need to be handled by our Terms of Service team following these steps. I'm afraid we cannot review or change account actions via the forums.

If you're just returning to the game after a while away to find this, I would also suggest going through these security steps just to help make sure your account is secure and hasn't been accessed by anyone else for illegitimate purposes.

ddarksphinx
2 years ago
@EA_Mako i just finished my submission there and they told me to post my problem on the forum and now you are telling me to go the other way around , this is getting absurd and all this frustration is with me still trying to submit my problem and trying to contact the support before even getting into solving the problem itself.
- EA_Mako
  Community Manager
  2 years ago
  Hey @ddarksphinx,
  
  Do you happen to have the case number where you were told to post on the forums? That's unfortunately incorrect as we cannot make any changes to your account here, and we'd be unable to review or change any bans as a result.
  
  To appeal any account actions, you'll need to follow these steps as that is the only means of appealing.
  - ddarksphinx
    2 years ago
    @EA_Mako I did two appeals in the EA support but they both just look into my EA account restrictions not my in-game account.
    also for the case number i have the transcript saved so here's the part that talks about the forum:
    N****** : I would like to share some insight for the in-game features that is designed by the developers and which can not be changed. Games are based on mechanism and algorithm. Anything you receive or achieve in the game are server based and being a customer support we can not change it.I would like to share some insight for the in-game features that is designed by the developers and which can not be changed. Games are based on mechanism and algorithm. Anything you receive or achieve in the game are server based and being a customer support we can not change it.
    Yusuf (me) : then how can i appeal ?
    N****** : In this case we've recorded you feedback or bug report for review. There might be other players who've submitted similar feedback or have similar issues on AHQ for them to upvote. I would request you please share your concern with following article so our dedicated team can take care on those cases on priority basis.
    N****** : Here is the Link . https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English