Community ManagerHi there. If your account was compromised, it's possible you just need to speak with an advisor to get this handled. Please open a case by using the 'Contact us' button at the bottom of this page. Thanks!
I have opened Case #235798558 but I am yet to receive a response. I did a bit of research online and it seems many others may be experiencing the same issue as me. I will keep this thread updated if I receive a response within the next 24 hrs.
I still have received no response at all from them. after 24 hrs. I really wish their was some sort of customer support i could message/talk to instead of using the outdated email inbox methods...
Community ManagerDid you submit a dispute or did you open a case under a different reason? If you are disputing the ban, that can take several days to get a response to. If there was a different reason for contacting support, they should respond quickly if you're using the option for chat. However, advisors cannot help with bans.
I submitted an appeal but no one has taken my case. it's a very simple case so should honestly be at the top of their inbox imo. This isnt the first time in the last 2 years I have tried getting this resolved either! I wish they had better customer service and could at least get me on a temporary unban during this "grace period" so I don't have to sit here bored on my 2 day break... 😐
Community Manager
